Terms of Service

1Acceptance of Terms

Welcome to Star Pizza Restaurant. These Terms of Service ("Terms") govern your access to and use of our website located at starpizzarestaurantmenu.com (the "Website"), along with any related services, features, content, or ordering systems provided by Star Pizza Restaurant ("we", "us", or "our").

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Star Pizza Restaurant regarding your use of our services.

We reserve the right to modify, update, or change these Terms at any time. Any changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

2Definitions

For the purposes of these Terms, the following terms shall have the meanings ascribed to them below:

3Eligibility

To use our Website and place orders, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into binding contracts.
• You must be located within our designated delivery area (or visiting our restaurant for dine-in/collection).
• You must provide accurate, current, and complete information during registration and ordering.

4Use of Website

You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates any applicable UK or international law or regulation.
• Transmit any viruses, worms, defects, Trojan horses, or any other harmful or malicious code.
• Attempt to gain unauthorised access to any portion of the Website, other accounts, or computer systems.
• Use any robot, spider, scraper, or other automated means to access the Website for any purpose.
• Interfere with or disrupt the integrity or performance of the Website or third-party data contained therein.
• Attempt to probe, scan, or test the vulnerability of the Website or any associated system.
• Impersonate another person or misrepresent your affiliation with any person or entity.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

5User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

5.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials.
• All activities that occur under your account, whether authorised or not.
• Notifying us immediately of any unauthorised use of your account.
• Ensuring you log out of your account at the end of each session.

5.2 Account Termination

We may suspend or terminate your account at any time, with or without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Website will cease immediately.

6Orders & Acceptance

All orders are subject to acceptance by us and availability of the Products ordered. The following process applies to all orders:

6.1 Order Process

1. Selection: You select Products and add them to your cart.
2. Checkout: You provide delivery details, contact information, and payment method.
3. Confirmation: You receive an order confirmation email/SMS with order details.
4. Preparation: We prepare your order fresh in our kitchen.
5. Dispatch: Your order is dispatched for delivery or ready for collection.

6.2 Acceptance of Orders

Receipt of an order confirmation does not constitute our acceptance of an order. Our acceptance of your order is only complete when we dispatch the Products. We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability or discontinuation
• Errors in product or pricing information
• Suspected fraud or unauthorised transaction
• Delivery address outside our delivery area
• Failure to meet eligibility requirements

7Pricing & Availability

All prices displayed on our Website are in British Pounds Sterling (£) and include VAT where applicable. We reserve the right to change our prices at any time, but changes will not affect orders already confirmed.

7.1 Price Information

7.2 Product Availability

All Products are subject to availability. We cannot guarantee that all Products listed on our Website will be in stock at all times. In the event that a Product is unavailable, we will contact you to offer a substitute or refund the item.

8Payment Terms

We accept various payment methods for your convenience. All payments must be made in British Pounds Sterling (£).

8.1 Accepted Payment Methods

• Credit/Debit Cards: Visa, Mastercard, American Express, Maestro
• Digital Wallets: Apple Pay, Google Pay, PayPal
• Cash on Delivery: Available for orders within our delivery area

8.2 Payment Processing

All card payments are processed through secure, PCI DSS-compliant payment gateways. We do not store your full card details on our servers. By providing payment information, you represent and warrant that:

• You are authorised to use the payment method provided.
• The payment information you provide is accurate and complete.
• You will pay all charges at the prices in which they are incurred.

8.3 Failed Payments

If payment for an order is not successful, we will notify you and the order will not be processed. You may attempt to re-submit your order with a different payment method.

9Delivery Terms

We offer delivery services within our designated delivery area. The following terms apply to all delivery orders:

9.1 Delivery Area

We deliver within a 5-mile radius of our restaurant at 123 High Street, London EC1A 1BB. Delivery charges vary based on distance and will be calculated at checkout. You can verify whether we deliver to your address by entering your postcode on our Website.

9.2 Delivery Times

• Standard Delivery: 25-45 minutes from order confirmation.
• Peak Hours: During busy periods (Friday/Saturday evenings), delivery may take up to 60 minutes.
• Estimated Times: Delivery times are estimates only and not guaranteed.

9.3 Delivery Requirements

• Someone must be present at the delivery address to receive the order.
• You must provide an accurate and complete delivery address, including postcode and any access instructions.
• If the driver cannot locate your address or you are not available, the order may be returned and no refund will be issued.
• We reserve the right to refuse delivery to any address for safety or other legitimate reasons.

9.4 Risk of Loss

Risk of loss and title for Products pass to you upon delivery. We are not responsible for Products once they have been delivered to the address provided.

10Cancellations & Refunds

We understand that circumstances change. Our cancellation and refund policy is as follows:

10.1 Cancellation Window

You may cancel your order within 5 minutes of placing it by contacting us directly on +44 20 1234 5678. After this window, orders enter preparation and cannot be cancelled.

10.2 Refund Eligibility

Refunds may be issued in the following circumstances:

• Incorrect Order: If we deliver the wrong items, we will replace or refund the incorrect items.
• Missing Items: If items are missing from your order, we will refund or replace them.
• Quality Issues: If you receive a Product that does not meet reasonable quality standards.
• Significant Delay: If delivery is significantly delayed beyond our estimated time (typically over 90 minutes).

10.3 Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after the cancellation window has passed.
• You were not available at the delivery address when the driver arrived.
• You provided an incorrect delivery address.
• The order was delayed due to circumstances beyond our reasonable control (e.g., severe weather, road closures).

10.4 How to Request a Refund

To request a refund, please contact us within 30 minutes of delivery at [email protected] or call +44 20 1234 5678. Please provide your order number and details of the issue. Refunds are typically processed within 5-7 business days to your original payment method.

11Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, software, and the compilation thereof, is the property of Star Pizza Restaurant or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

11.1 Our Rights

The following are trademarks, service marks, or trade names of Star Pizza Restaurant:

• Star Pizza Restaurant and our logo
• All product names, menu item names, and slogans
• The starpizzarestaurantmenu.com domain name

11.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Website for personal, non-commercial purposes. This licence does not include:

• The right to resell or commercially use any content from our Website.
• The right to modify, distribute, or create derivative works from our content.
• The right to use data mining, robots, or similar data gathering methods.

12Prohibited Activities

The following activities are strictly prohibited when using our Website or services:

• Placing fraudulent or false orders.
• Using our Website for any unlawful purpose or in violation of local, national, or international law.
• Attempting to interfere with, compromise, or disrupt the Website's systems or infrastructure.
• Uploading or transmitting viruses, malware, or any other malicious code.
• Scraping, data mining, or extracting content from our Website without written permission.
• Using our Website to send spam or unsolicited communications.
• Impersonating any person or entity, or falsely stating your affiliation with any person or entity.
• Creating accounts for the purpose of abusing promotions, discounts, or loyalty programmes.
• Attempting to reverse engineer, decompile, or disassemble any portion of our Website.
• Violating the intellectual property rights of Star Pizza Restaurant or third parties.

Violation of any of these prohibitions may result in immediate termination of your account, refusal of service, and potential legal action.

13Limitation of Liability

To the fullest extent permitted by applicable law, Star Pizza Restaurant, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) our Website or services.
• Any conduct or content of any third party on the Website.
• Any content obtained from the Website.
• Unauthorised access, use, or alteration of your transmissions or content.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.

14Indemnification

You agree to defend, indemnify, and hold harmless Star Pizza Restaurant, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, actions, liabilities, obligations, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your use of, or inability to use, our Website or services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any rights of any third party.
• Any content you submit, upload, or transmit through our Website.
• Any breach of your representations and warranties under these Terms.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.

15Termination

We may terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

15.1 Effects of Termination

Upon termination:

• Your right to use the Website and services will immediately cease.
• You must cease all use of the Website.
• Any outstanding Orders will be cancelled and refunded where appropriate.
• Provisions of these Terms which by their nature should survive termination shall remain in full force.

15.2 Voluntary Termination

You may terminate your account at any time by contacting us at [email protected]. You may also discontinue use of the Website at any time without notice.

16Dispute Resolution

We are committed to resolving any disputes in a fair and efficient manner. If you have a complaint or dispute, please follow these steps:

16.1 Informal Resolution

Before initiating any formal proceedings, we encourage you to contact us directly to attempt to resolve the dispute informally. Most issues can be resolved quickly through direct communication. Please email [email protected] or call +44 20 1234 5678.

16.2 Formal Complaints

If the dispute cannot be resolved informally within 14 days, you may submit a formal complaint in writing to:

Star Pizza Restaurant — Complaints Department
123 High Street, London, EC1A 1BB, United Kingdom
Email: [email protected]

16.3 Alternative Dispute Resolution

If the dispute remains unresolved, you may be eligible to use an Alternative Dispute Resolution (ADR) provider. As a consumer, you have access to the Trading Standards service and can raise disputes through the European Online Dispute Resolution platform (where applicable).

17Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of England and Wales. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

18Changes to These Terms

We reserve the right to modify, update, or replace any part of these Terms at any time by posting the revised version on this page with an updated "Last Updated" date.

18.1 Notification of Material Changes

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you via:

• A prominent notice on our Website homepage.
• Email notification to registered users.
• In-app or in-website notifications upon next login.

18.2 Continued Use

Your continued use of the Website or our services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Website and services.

We encourage you to review these Terms periodically to stay informed of our terms and conditions.

19Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please don't hesitate to contact us. We are here to help.

Related Legal Documents

• Privacy Policy — How we collect, use, and protect your data
• Contact Page — Get in touch with our team
• Home — Return to our homepage